It's often quickest to sort things online
Credit card tips
Learn about credit card charges, why APR matters, what a credit score is and other useful topics.
Support using your card
Find out how to activate or request a new card, as well as report one that’s been lost or stolen.
What other people are asking
Can I use my Secure Key to access mobile banking and online banking?
How long will it take for a replacement Secure Key to arrive?
What do I do if I’ve lost/need a replacement Secure Key?
What should I do if my card has been lost or stolen?
How do I activate my new card?
Reset your digital banking details
An interactive PDF to help you with forgotten passwords and digital reset needs.
Query transactions or raise a dispute
雅博体育appIf you don’t recognise a transaction, you’ll find everything you need to know here.